Executive, Partner Sales (Taxi)

Job Purpose

Responsibilities

Partner Acquisition & Sales

• Proactively source and acquire new drivers through walk-ins, leads, referrals, outreach activities and ground engagement
• Understand driver needs and recommend suitable vehicle or leasing solutions
• Explain leasing packages, rental structures, incentives, and onboarding requirements clearly to prospective drivers
• Follow up promptly on sales leads and convert enquiries into confirmed hirers through effective sales engagement
• Manage sales leads through CRM or internal systems and maintain accurate records of customer interactions and status updates
• Achieve monthly individual acquisition, conversion KPIs

Customer Engagement & Onboarding Support

• Build trust and maintain professional relationships with prospective drivers
• Own the driver journey from first enquiry to successful onboarding, act as primary contact during the first 1 month of driver's tenure
• Address enquiries relating to rental terms, payment cycles, and operational policies
• Resolve any feedback and complaints with a strong service first approach
• Guide drivers through documentation, system setup, and vehicle collection
• Coordinate with operations and support teams to ensure smooth vehicle collection
• Ensure compliance with company policies and regulatory requirements

Market Insights & Feedback

• Gather and provide feedback on driver concerns, market conditions, and competitor offerings
• Support continuous improvement initiatives for driver acquisition campaigns, sales processes, and customer experience

Planning & Reporting

• Prepare and present sales performance reports, forecasts and pipeline updates
• Maintain proper documentation for driver-partner applications and onboarding files
• Any other ad hoc duties as assigned

Qualifications & Work Experience

• Diploma or other equivalent qualification
• At least 2 years of sales experience (preferably in mobility/automotive/Taxi industry).
• Strong communication and persuasion skills
• Comfortable engaging frontline driver community
• Sales-driven with strong follow-up discipline and ownership mindset
• Comfortable working in a fast-paced and dynamic environment
• Minimum 1 year of safe driving experience (possession of a valid Class 3/3A driving license)

Skills